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iGaming Company (B2B) / Customer Support

Location: Taipei


Company Intro

We are one of the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

Founded in 2006, we revolutionized the Live Casino platform, transforming it into a "must have" for gaming operators.

Today, we are composed of 5,000+ hardworking and forward-thinking employees based across 13 countries, committed to delivering a flawless Live Casino experience across multiple media and channels.

Job  Description & Main Duties :

  • To monitor multiple Chat dashboards.
  • To handle end users’ queries in live chat and ensure prompt response.
  • To inform end-users in the live chat about any service irregularity.
  • To resolve any ‘end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required.
  • To verify and ensure the quality of operators’ Live casino service from the end user’s perspective.
  • To communicate with operators and handle incoming requests via e-mail and the Gaming Trouble Ticketing system.
  • To mediate between Technical Department and operators and to keep operators informed about any service irregularities.
  • To provide resolutions of the investigated cases to the operators.
  • To cooperate with the next level of Technical Support.

Qualifications

Execution of job duties requires:

  • secondary education
  • excellent knowledge of English & Mandarin
  • basic level of computer skills
  • high sense of responsibility
  • the ability to accurately fulfill the direct management orders and work tasks
  • the ability to work in a team
  • the ability to work in shifts (including night)

We offer:

  • Working with the best online gaming companies in the world
  • Competitive salary (USD 1,400-1,800 per month) and other benefits
  • Interesting job in a stable fast growing international company
  • Opportunity to work with the latest technologies

In charge of this recruitment process is our partner SmartConsulting.net, who are a consultancy firm within recruitment/head-hunting. They are specialized in the iGaming industry, both B2B and B2C. SmartConsulting.net have local representation in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taipei/Taichung).

Or, know someone who would be a perfect fit? Let them know!

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