iGaming Company (B2B) / Customer Support
iGaming - Malta
We Are Looking To Hire Experienced And Ambitious Customer Support Advisors.
Exciting new positions have presented themselves within our very successful Player Support department. If you are a people person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss!
The Customer Support Advisors we are looking for are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry but not a must. Quite frankly, we want the best, and we want you!
You will be part of a team of young and driven individuals like yourself – that make up the ‘company Family’.
We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta.
POTENTIAL CANDIDATES MUST SPEAK FLUENT ENGLISH IN ADDITION TO ONE OF THE FOLLOWING LANGUAGES TO A NATIVE LEVEL:
THE MAIN RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Helping our customers via email and live chat.
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.
Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company.
Analyzing previous communication to optimize quality and productivity.
Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management.
Creation, coordination, and monitoring of ongoing bonus campaigns.
Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners.
Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.
WE WOULD LIKE YOU TO HAVE/BE:
Minimum of one year experience in Customer Service.
Fluent in English – both verbal and written.
YOU ALSO POSSESS THE FOLLOWING QUALITIES:
You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry.
Highly motivated and driven individual that has excellent time management skills.
Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners.
You are adept at ‘reading the customer’ to mirror them in order to provide the best possible service.
You are able to think outside the box and adapt to any given situation.
Ambitious and can imagine a future career in the iGaming industry.
For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services.
We are prepared to offer an attractive salary, extensive personal development, and amazing benefits!
You will also be part of a very successful and rapidly growing organization with ties to some of the biggest names in the iGaming business.
This is not your normal support role, we ask a lot of our people – but in return, we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products.
SmartConsulting.net is our responsible recruitment partner for this position. SmartConsulting.net is a consultancy firm within recruitment/head-hunting, we also offer services in e-learning and academy. We are specialized in the iGaming industry (both operators and providers). SmartConsulting.net have local representation in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei).