iGaming Company (B2B) / Operations Manager
iGaming - Manila
iGaming Company (B2B) is looking for 2 Operations Managers (one for Live Casino and one for RNG/Slots)
Responsible for leading the technical & service operational units and will work with IT partners and leaders to define scope, requirements and plan in order to execute the operation and maintenance of various systems of the products assigned. Provide total API solution service which is better than single-game provider to client worry less to choose us and push the player to our solutions.
a) Maintains responsibility for delivering hardware and software maintenance and ensuring maintenance of critical technology is completed
b) Implement and enforce change management process to ensure elevations and changes are authorized and comply with production acceptance methodology and are tested prior to implementation
c) Remain knowledgeable with current and future technologies and provide strategic guidance with respect to the selection and integration of technologies into the enterprise.
d) Provide expert level support for production issues raised by clients.
e) Ownership of serious issue resolution and escalation management
f) Overseeing and monitoring infrastructure and construction related aspects of our various operations in house.
g) Participate on a proactive way, and in some cases lead, all the projects related to the operational aspects of the Company
h) Speed integration API and casino games
i) Accuracy integration API and casino games
Efficient Technical Support:
a) Ensures compliance for quality and productivity standards that enable the team to meet established client service levels.
b) Responsible and ownership for the delivery of service and service metrics to clients
c) Responsible for meeting the obligations established within the contract and for assessing and implementing change, strategic directions
d) Ensure satisfaction to all relevant stake holders aligned with agreed SLA and quality standards.
a) Develop and implements operational plans to achieve department objectives.
b) Responsible for supporting quality programs and embedding new processes and workflows into the team.
c) Drive continuous improvement and value add initiatives.
d) Responsible for maintaining and developing key client relationship
e) Coaching, developing and managing team members
f) Allocating resources and responsibilities across the team to deliver business results and develop team members
g) Ensure consistency in processes, systems and reporting and actively participates in planning and development of improvement Process & Strategy.
a) 10+ years of experience managing teams in an outsourced / operations environment with multilingual teams
b) Working knowledge and experience with functional and technical aspects of IT and infrastructure, Disaster recovery services, Back-up and restoration services, Middleware and monitoring administration
c) Strong communication, organizational, multi-tasking, and time-management skills
d) Service focused with ability to meet targets on a continuing basis
e) Ability to be flexible and work analytically in a problem-solving environment
f) Ability to manage multiple simultaneous activities across different business activities.
g) Strong supervisory, coaching and project management skills
h) Excellent negotiation, influence, mediation and conflict management skills
i) Excellent communication (written and oral) and interpersonal skills
j) Ability to work in a process-driven high demand environment
SmartConsulting.net is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartConsulting.net are specialized in the iGaming industry (both operators and providers). SmartConsulting.net have local representation in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei).