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iGaming Company (B2C) / Customer Support Agent

A leading B2C brand, a publicly traded online gaming company is looking for a dynamic and motivated Customer Support Agent.

Main Responsibilities

• Delivering a high level of service ensuring player satisfaction and handling of all general enquiries

• Create added value by identifying and maximizing sales opportunities

• Natural communicator through email, online chats, and telephone

What will you be doing day to day?

• Making all our players happy in a fast paced environment

• Strong communicator as well as an instinctive solution provider

• Taking on board feedback, learning and constantly enhancing your already incredible skills

• Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players

• Working independently and being trusted to make decisions to improve player satisfaction and team results

• Be an amazing team player every day

• Just simply be unstoppable!

What are your skills?

• Awesome verbal and written command in one of the following languages:  ENGLISH, GERMAN, FINNISH and/or DANISH.    

• Experience and a passion for dealing with customers

• You thrive at multi-tasking

• Master new skills quickly

• A super positive attitude

• Expert coffee maker (tea making is also considered an asset) :)

What we can offer you?

• Cool offices based in the most popular location on the island – central Sliema

• Amazing colleagues - we are 1 big happy family from top to bottom!

• Monday to Friday breakfast

• Fruit & biscuits daily

• Friday Beers (bi-monthly)

• 3 weeks in-depth initial training so you can hit the ground running with confidence

• Monthly happy hour! Time to have a beer and a bite to eat with your colleagues

• Develop your sporting abilities by joining our company football team

• Weekly classes offered at one of the best fitness clubs on the island

• Private health insurance

• Free eye testing

• Anniversary rewards

• An opportunity to grow professionally within one of the biggest iGaming companies in the world 


SmartConsulting.net is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartConsulting.net are specialized in the iGaming industry (both operators and providers). SmartConsulting.net have local representation in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei).

Or, know someone who would be a perfect fit? Let them know!

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